Buckinghamshire Musculoskeletal Integrated Care Service
Buckinghamshire Musculoskeletal Integrated Care Service (MuSIC)

We aim to ensure that our care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the services you have received, it is important to let us know so that we can improve.

Should you wish to make a complaint about the service you received, you can choose to complain to either:

  • Care UK, as the healthcare provider
  • The commissioner: this is the organisation that paid for the service or care you received. If you are unsure which NHS Commissioner paid for the service, please contact the service, which will be able to provide this information. Complaining to the commissioner may be the right option if you are not comfortable complaining direct to your healthcare provider, or if you feel this is not appropriate.

You can complain in writing, by email or by speaking to someone in the organisation.

You should make your complaint within 12 months of the incident, or within 12 months of the matter coming to your attention. This time limit can sometimes be extended as long as it is still possible to investigate your complaint.

Anyone can complain, including young people. A family member, carer, friend, or your local MP, can complain on your behalf with your permission.


What to do if the service you received has not met your expectations?

We aim to provide a caring, high quality service and are always pleased to receive your feedback, both positive and negative. However, we recognise that we don’t always get it right. If the service you received has not met your expectations then we would like to know why. Download the feedback guide and let us know your concern.

Download our how to make a complaint guide


Media enquiries

Details of how to contact our media relations team are provided in our media page.

What's new at Buckinghamshire Musculoskeletal Integrated Care Service (MuSIC)

Our news

Research shows 1 in 5 awaiting a hip replacement are in ‘extreme pain or discomfort’

Research shows 1 in 5 awaiting a hip replacement are in ‘extreme pain or discomfort’

September 11 2019

New research from the University of Edinburgh has disproved the perception that pain from hip and knee arthritis is only mildly discomforting and that surgery i

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Congratulations to Warwickshire registrar on her second motivational book release

Congratulations to Warwickshire registrar on her second motivational book release

July 5 2019

 Dr Afiniki Akanet, one of Care UK’s registrars for Warwickshire, has done it again with the upcoming release of her second motivational book, Taking CSA T

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What is Indoor Bowls?

What is Indoor Bowls?

June 14 2019

 The benefit of Indoor Bowling is that it can be played at any time, no matter the weather.

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Health news

 Take time to check your pee – it could save your life

Take time to check your pee – it could save your life

September 18 2019

September is National Urology Awareness Month and a Bristol-based expert is encouraging people to check their pee to potentially save their lives.Ade Adeniyi, c

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